Operational Management Business Plan Term Paper

Operational Management Business Plan - Term Paper Example (National Center for Education Statistics) Operations management is essentially overseeing processes that turn inputs into outputs. The goal is to achieve organisational objectives at the lowest cost in order to maximise profits. I work for General Trading which is a grocery and dairy supplier. The portfolio includes distribution, wholesale as well as export operations. The company trades in approximately 10,000 grocery items and 2,000 products and sports its own brands Parade and Better Valu. The export markets range from Europe, South America, Africa, Caribbean and the Middle East. (General Trading) The largest branch of operations exists for food items delivery to supermarkets within the metropolitan area. General Trading acts as the middle man between the wholesalers and the larger grocery stores. Myriad physical resources including warehouses, offices, transport equipment, support services are required to support operations. On the human side, hundreds of workers are required ea ch day by General Trading to ensure prompt delivery of food items. The business philosophy is rather archaic and well set in and the management is not highly committed to change (in terms of modernisation). Business operations demand investment in physical and human resources in order to maximise efficiency and production. At General Trading the, top management has been relentlessly unwilling to invest money in company operations in the short-term to prosper in the long-run. The company’s operations suffer due to lack of training, archaic physical resources, inefficient warehouse operations (stacking and retrieval), lack of employee metrics as well as the lack of a coherent quality management scheme. Operation Analysis and Evaluation General Trading being a logistics operator has to deal with warehousing and transportation. These two operations form the bulk of the company’s operations management. Goods flow both into and out of the warehouse. The material needs to be stacked in order of certain preferences so that it can be readily deployed as required. These preferences include delivery dates, nature of food materials (preserved or fresh), room for fire fighting and escape etc. Food orders are created to record all transactions of incoming and outgoing food materials. Experienced personnel are required to create food orders so that the right amount of detail is entered flawlessly intro records. Similarly, experienced store handlers are required to locate the food materials both when they arrive and when they are about to leave. Investments in the physical equipment have also been lacking which have promoted inefficient operations. A description of the operations is provided below for areas where improvements are desired. Relevant weaknesses are listed alongside the process evaluation so that continuity and relevance can be maintained. Warehousing Warehousing refers to the storage of materials for further processing. In terms of business value a ddition, warehousing